1. General Provisions
1.1 This Public Offer (hereinafter referred to as the "Offer") is an official offer of the brand "SaveBalance" (hereinafter referred to as the "Contractor") to conclude a service agreement (hereinafter referred to as the "Agreement") with any capable individual or legal entity (hereinafter referred to as the "Customer") on the terms and conditions set out below.
1.2 The text of the Offer is permanently available on the Internet at: https://savebalance.com/blog/public_offer and is valid from the date of posting (or updating) on this website.
1.3 Payment for the Contractor's services means the Customer's full and unconditional acceptance of the terms of this Offer without any exceptions or restrictions. In case of disagreement with any provisions of the Offer, the Customer is obliged to refrain from payment.
1.4 The Contractor reserves the right to make changes to this Offer unilaterally. The new version of the Offer shall enter into force from the moment of its publication at the address specified in clause 1.2, unless another term is additionally established upon publication.
2. Subject of the offer
2.1 The Contractor provides the Customer with paid services (hereinafter referred to as the "Services") in the area of consulting and/or practical assistance, including, but not limited to:
- Assistance in removing blocks from advertising accounts;
- Assistance in passing verifications and other checks;
- Other related consultations in the field of management and security of advertising accounts.
2.2 A complete and up-to-date list of Services, as well as their description and cost, are published on the Contractor’s website or are negotiated individually when communicating with the Customer (by e-mail, in messengers, by phone, etc.)
2.3 The procedure for providing Services may include an analysis of the Customer's situation, a request from the Customer for the necessary information and access, performing the necessary actions to achieve the result, consulting, etc. The specific scope of work and details of the Services provided are agreed upon by the Parties individually.
2.4 The Customer agrees that the list of Services may change periodically: the Contractor has the right to add new services and suspend old ones without prior notice.
2.5 All details and formats of cooperation between the Parties shall be agreed upon by e-mail or other convenient means of communication. The Contractor is not obliged to enter into "manual" contractual execution with each Customer, since this Agreement shall be deemed concluded from the moment of payment within the framework of this Offer.
3. Procedure for concluding the Agreement and payment
3.1 The conclusion of the Agreement (acceptance of the Offer) occurs at the moment when the Customer fully or partially pays for the Contractor's services or performs other actions confirming acceptance of the terms of the Offer (for example, checking the "I accept the terms" box on the website).
3.2 After agreeing on the cost of the service (orally or in writing), the Contractor sends the Customer the payment details. By default, 100% prepayment is applied. If the Customer fails to make the payment within the agreed time frame (or if the time frame is not specified, within a reasonable time frame), the Contractor may refuse to perform the work without any obligations to the Customer.
3.3 Payment may be made by any method available to the Customer (cashless transfer, electronic payment systems, etc.), including by direct transfer to the details specified by the Contractor. Bank fees, payment systems and other additional expenses are paid by the Customer independently.
3.4 The date of payment shall be considered the day the funds are credited to the account (or payment instrument) of the Contractor.
3.5 The Contractor has the right to set and change the cost of the Services unilaterally. In case of individual agreement, the price may differ from the base price indicated on the website. The moment of price agreement is the notification of the Customer by the Contractor of the specific amount to be paid.
4. Rights and obligations of the Parties
4.1 The Contractor is obliged to:
- Provide Services of due quality within the agreed scope and timeframe, using your professional knowledge and skills;
- Maintain confidentiality of all information received from the Customer in the process of providing services, except in cases stipulated by law or separately agreed with the Customer;
- In case of impossibility to perform the work (due to one's own fault or for objective reasons within the framework of the assumed responsibility), return the paid funds to the Customer, guided by this Offer and the terms of the "Guarantee" (see section 6).
4.2 The Contractor has the right:
- Independently determine the methods, procedures and tools for performing work to provide services;
- Require the Customer to provide complete and reliable information necessary for the provision of services (accesses, screenshots, documents, etc.);
- Refuse to perform the Agreement (unilaterally) upon discovering that the Customer is deliberately concealing or falsifying data, violating the Contractor's instructions or the rules of advertising platforms (Google, Yandex, TikTok, etc.), as well as in other cases provided for by law or the terms of this Offer.
4.3 The Customer is obliged to:
- Provide in a timely manner all information, access and other materials necessary for the Contractor to provide services;
- Pay for services in accordance with the approved cost and terms of this Offer;
- Follow the recommendations and instructions received from the Contractor and do not take actions that could complicate or disrupt the procedure for unblocking/verifying the advertising account.
4.4 The Customer has the right:
- Receive information on the progress of work on the provision of services;
- Require the Contractor to comply with agreements and maintain confidentiality of the data received;
- Terminate the Agreement unilaterally if the Contractor violates essential conditions or refuses to perform services (in this case, funds are returned in the manner provided for in this Offer and Guarantee).
5. Limitation of Liability
5.1 The Contractor shall not be liable for indirect losses and/or lost profits of the Customer that may arise for the Customer in the process of or as a result of using (or the inability to use) the Contractor’s services.
5.2 The Contractor shall not be liable for the actions and decisions of third parties (administration of advertising platforms, payment systems, etc.) if this goes beyond the scope of the warranty obligations assumed.
5.3 If during the provision of services it becomes clear that it is impossible to achieve the result due to previously hidden circumstances (for example, forged documents were provided, etc.), the Contractor has the right to unilaterally refuse further work. In this case, the refund of funds to the Customer depends on the specific situation and the terms of the Guarantee (see Section 6).
5.4 The guarantee of results or money back applies exclusively to services for unblocking, passing checks and other agreed work. Transfer or acquisition (purchase) of ready-made advertising accounts is not covered by this guarantee and is considered as a separate service (product) not covered by the Full Terms of the guarantee.
5.5 In all cases, the Contractor’s liability under this Offer and/or the Agreement concluded on its basis shall be limited to the amount of the cost of the Services actually paid by the Customer.
6. Warranty and returns
6.1 The Contractor provides a "Result or Money Back Guarantee" set out in a separate document "Full Guarantee Terms" located at: https://savebalance.com/blog/save-or-refund . This guarantee is an integral part of this Offer.
6.2 If the Contractor officially acknowledges the impossibility of completing the stated task (unblocking, passing verification, etc.) due to its own fault or within the limits of the risks assumed, the Customer will be refunded 100% of the previously paid funds.
6.3 Cases in which a return is not possible or is limited are detailed in the document "Full Warranty Terms" (e.g. providing knowingly false information, etc.).
6.4 The terms and procedure for returns are regulated by the "Full Warranty Terms". By default, returns are made in the same way as the payment was made, unless otherwise agreed by the Parties.
7. Confidentiality and data processing
7.1 The Parties undertake to ensure the confidentiality of any information received from each other within the framework of the execution of this Agreement and to use it solely for the purpose of fulfilling these obligations.
7.2 The Customer agrees that personal data (if any) are processed by the Contractor in accordance with the privacy policy published on the Contractor’s website and within the framework of this Offer, solely for the fulfillment of obligations to the Customer.
7.3 The Contractor has the right to store the history of correspondence, transactions, access to advertising accounts and other data related to the provision of services for a reasonable period after the execution/termination of the Agreement in order to confirm the facts of cooperation or protect interests in the event of disputes.
8. Dispute resolution procedure
8.1 All disputes and disagreements related to the execution or interpretation of this Offer (Agreement) shall be resolved through negotiations.
8.2 If the Parties fail to reach an agreement through negotiations, the dispute may be referred to the competent authorities in accordance with the applicable legislation at the location of the Contractor or at another place determined by the rules of law.
8.3 The language of this Offer is Russian. Any translations are for informational purposes only and in case of discrepancies with the Russian text, the Russian text shall take precedence.
9. Validity period and changes to the Offer
9.1 This Offer shall enter into force on the date of its posting on the website (specified in clause 1.2) and shall remain in effect until its withdrawal or publication of a new version.
9.2 The Contractor has the right to unilaterally revoke or change the Offer at any time without prior notice to the Customer by publishing a new version at the address specified in clause 1.2.
9.3 The Parties are guided by the version of the Offer in effect at the time of acceptance by the Customer or on the date of payment if payment occurs immediately after the terms have been agreed upon.
10. Contact information
- E-mail (customer support) : support@savebalance.com
- E-mail (collaboration questions) : save@savebalance.com
The Contractor may unilaterally change or supplement contact information by posting the relevant data on the website.
